Wednesday, February 19, 2020

What are the implications of Hesketts Service Profit Chain for the Essay

What are the implications of Hesketts Service Profit Chain for the practice of service management - Essay Example According to him employees represent the front end of the company, in the sea of market forces, the customer. Higher satisfaction levels in these groups drives profits in the value chain. In fact higher the satisfaction, the better the performance and more profitable an organisation becomes. We will critically examine the ideas of Heskett. et. al with reference to remarks made on it, by on it by modern theorists, practitioners, researchers and business leaders of service industry. In order to develop conclusive arguments on the theory of Hesket et. al. we need to begin by stating definitions of terms like Value Chain, Profit, Customer, Investor, and Services. Value Chain: ICH Resource Architecture Center defines it as â€Å"a set of support activities to deliver valued added outputs to customers; an interrelated set of generic activities of inbound logistics, outbound logistics with intermittent functions of operations and sales (Porter); ACDI/VOCA sums all activities that bring a product from conception to end stage in the value chain. Employee: The British Employment Law defines employee as â€Å""an individual who has entered into or works under a contract of employment. (emplaw.co.uk)†. The employment can be of short duration and long duration and its rules, regulations vary from country to country. Investor: Investor is an individual who puts in money into an enterprise and seek profit thereof. In the current parlance, the word stakeholder is being used for investors. But sometimes the stakeholder is also used to mean the employees, the consumers and the community in which a company operates. Services: Answers.com defines a service that sells assistance and expertise rather than a tangible product. However service may also has a wider connotation for tangible items called product servicing. For theoretical purposes we will service in the tangible and intangible context. Critical

Tuesday, February 4, 2020

Ritual Vessel in the Shape of a Rhinoceros Essay

Ritual Vessel in the Shape of a Rhinoceros - Essay Example The artist intentionally disregarded rich decoration on exterior on it despite of prevailed tradition of that era and gave it most realistic look with unattractive greenish scalloped cloud scrolls. Bronze was the metal for sacred objects; thus, ritual vessel in rhino shape is not metallic or gold. This Bronze Liquor or food containing vessel in the shape of rhinoceros is placed in Asian Art museum of San Francisco. Bronze rhino has all the peculiarities of a real animal standing with alert ears, four short but sturdy legs, tiny tail and the biggest dropping tummy shows the weight of it. Likewise, the front horns, smooth and thick skin depict the strength of the animal. Its color is dirty dark grey with greenish cloud scrolls and is well shaped like the animal (rhino). Moreover, it entails a large inscription inside and unattractive dà ©cor (opposite of the present tradition of that era in which exterior was decorated richly and inscription was the shortest). It’s length and breadth is 23cm and but height is 33 cm. The skin of the rhino is significantly covered with raised patterns of scalloped cloud scroll. These patterns give it an artistic yet realistic touch. The texture on the body of rhino container is mesmerizing as it transforms a typical animal shaped vessel into a creative and admired piece of art. Animals like tiger, dragoon and rhinoceros were considered a sign of strength and protection in ancient China. Thus, Chinese rituals significantly entail the strength and spirit of these animals. Moreover, rhino’s skin was used as armor by Chinese soldiers and its horn were used for ornaments and various purposes (19, Corlett). The armor made from their skin was deemed to contain strength and power of it. In ancient China, Wine keeping vessels were known as Zun or gui and these animal shaped vessels were often kept for ceremonial or ritual use only. This piece of art was found by a Shandong farmer, while plowing in his field